If you've been to Rafter's website since Friday, then you've read their letter officially announcing that they shut their doors. At Sidewalk, we read it with shock and sadness -- our friends at Rafter were trying to solve the same problems that we're trying to solve, changing the way that content flows through our industry to the students who are going to lead the innovations of the future.
If you're one of our new web rental clients (hello!) that came to Sidewalk this summer from Rafter, you probably have two questions right off. To save you a phone call, we've put together this handy article.
My store's rental commission payment for this Rush was supposed to come from Rafter. What happens now?
You're right. In August, we moved your store to Sidewalk's platform, which meant that your store's rental transactions passed through Sidewalk. Rafter would then pay your commissions for any rental transactions on or before 10/31/16. After that, your commission check would come from Sidewalk.
This is the bad news. Sidewalk did pay 100% of required commissions to Rafter, which were to have been remitted to your store. However, given the rapid and unexpected closure, Rafter will be unable to pay your commissions for this Rush. Unfortunately both us and all partner schools lost on this, alongside Rafter.
The good news is that as of today your integration with Sidewalk has sped up a bit. We will now be responsible for your commission payments (expect a Sidewalk agreement to that effect soon!) and you'll be fully a Sidewalk client.
If you're happy with our web rental platform, by the way, but wish that it allowed you to capture commissions for sales that go to affiliate platforms like Amazon, you might want to check out Hero.
My store's historical sales data is still on Rafter's servers. What do I do?
We're still looking into this for you, and will have an answer shortly. If you have active credentials to Rafter's back-end reporting suite, we suggest logging in and attempting to download reports and historical data. If that works, then great!
Do you have a few more questions? Send an email to email@example.com and we'll take care of you!